Privacy Policy

Last updated: June 26, 2026

At HARVENLY, we believe you deserve to know exactly how your information is used. This policy explains what we collect, why we collect it, and how we handle it — clearly and honestly. If you have any questions, reach us at info@harvenly.com.

Section 01 – Who We Are

HARVENLY is responsible for this store and website, including all content, features, products and services offered here (the "Services"). Our store is built on Shopify's platform, which powers the technology behind your shopping experience.

For the purposes of applicable data protection laws, HARVENLY is the controller of your personal information.

Section 02 – What Information We Collect

We may collect the following categories of personal information, depending on how you interact with our Services:

• Contact information — your name, billing and delivery address, phone number and email address.
• Financial information — payment card details, bank account information and transaction records. Note: full card numbers are never stored by us directly.
• Account information — your username, password, security questions and account preferences.
• Transaction information — items you view, add to your cart, purchase, return or cancel, as well as your order history.
• Communications — any information you share when you contact our customer support team.
• Device information — your IP address, browser type, device identifiers and network information.
• Usage information — how and when you navigate or interact with our Services.

Section 03 – How We Collect It

• Directly from you — when you create an account, place an order or get in touch with us.
• Automatically — through cookies and similar technologies when you browse our store.
• From our service providers — partners who help us operate our store, such as payment processors and logistics providers.
• From third parties — such as marketing or analytics partners, where permitted by law.

Section 04 – How We Use Your Information

• To fulfil your orders — processing payments, arranging delivery, handling returns and keeping your account up to date.
• To personalise your experience — recommending products, remembering your preferences and making shopping easier for you.
• For marketing — sending you promotional emails or showing relevant ads online. You can opt out at any time.
• For security and fraud prevention — protecting your account and ensuring safe, trustworthy transactions.
• To communicate with you — responding to your questions and providing customer support.
• For legal reasons — complying with applicable laws, responding to legal requests or enforcing our policies.

Section 05 – How We Share Your Information

We only share your information when there is a legitimate reason to do so:

• With Shopify and service providers — who help us run our store, process payments, manage logistics and provide customer support.
• With marketing partners — to deliver relevant ads and promotions. These partners operate under their own privacy policies.
• With your consent — for example, when you use social login integrations or authorise us to share data for a specific purpose.
• For legal or business reasons — to comply with legal obligations, respond to lawful requests, or in the context of a business transaction such as a merger.

Section 06 – Our Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes certain information about how you use our store in order to provide and improve the platform. Information you submit through our store is shared with Shopify and may be processed in countries other than where you reside.

Shopify may also use data from your interactions with our store — and with other merchants on their platform — to provide enhanced features. In these cases, Shopify is independently responsible for how that data is processed.

To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy.

Section 07 – Third-Party Links

Our store may contain links to external websites or platforms we do not control. If you follow those links, we encourage you to review the privacy policies of those sites. We are not responsible for their practices or the content they provide.

Section 08 – Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from minors. If you believe a child has shared information with us, please contact us at info@harvenly.com and we will delete it promptly.

Section 09 – Security & Retention

We take reasonable steps to protect your personal information, but no system is completely secure. We recommend avoiding sharing sensitive information over unsecured channels.

We retain your information for as long as necessary to maintain your account, provide our Services, comply with legal obligations and resolve any disputes.

Section 10 – Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access — request a copy of the information we hold about you.
• Deletion — ask us to delete your personal data.
• Correction — request that we correct inaccurate information.
• Portability — receive your data in a portable format or have it transferred to a third party.
• Opt out of marketing — unsubscribe from promotional emails at any time using the link in any email we send.

If you are based in the United Kingdom or the European Economic Area, you also have the right to object to or restrict certain processing, and to withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@harvenly.com or visit privacy.shopify.com. We will never discriminate against you for exercising your rights.

Section 11 – International Transfers

Your information may be transferred to and processed in countries outside of where you live. When transferring data outside the European Economic Area or the United Kingdom, we use recognised legal mechanisms such as Standard Contractual Clauses to ensure your information remains protected.

Section 12 – Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the top of this page and notify you as required by applicable law.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please get in touch:

Email: info@harvenly.com