Refund policy
Refund & Return Policy
Last updated: June 2026
We want you to shop with confidence. If something isn't quite right, we'll make it easy to return. For any questions, reach us at info@harvenly.com.
Section 01 – Your Right to Cancel
If you are shopping from the European Union or the United Kingdom, you have a legal right to cancel your order within 14 days of receiving your items — no reason required.
To exercise this right, notify us within that 14-day window by submitting a return request through your account or by emailing info@harvenly.com.
→ Request a Return or Cancellation
Section 02 – Returning Your Item
Once your return request is approved, please send the item back within 14 days.
- Items must be in the same condition you received them — unused and undamaged.
- Include the original packaging and any accessories where possible.
- Do not send items back before your return has been approved.
Please wait for approval before sending anything back. Returns sent without prior authorisation may not be processed.
Section 03 – Items That Cannot Be Returned
The following items are excluded from our return policy:
- Personalised or custom-made products
- Opened hygiene or personal care products (for health and safety reasons)
- Gift cards
- Digital products or downloadable content
- Perishable goods
Section 04 – Damaged, Incorrect or Defective Items
If your order arrives damaged, defective, or not as described, please contact us within 48 hours of delivery.
Email info@harvenly.com with your order number, a brief description of the issue, and clear photos of the item and packaging.
We'll make it right as quickly as possible.
Section 05 – Return Shipping Costs
- Change of mind returns: return shipping is the customer's responsibility.
- Damaged, defective or incorrect items: HARVENLY will cover reasonable return shipping costs.
We will confirm the return method and any instructions after approving your request.
Section 06 – Refunds
Once we receive and inspect your return, we'll notify you of the outcome by email.
If approved, your refund will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card provider.
If more than 10 business days have passed and you haven't received your refund, please contact us at info@harvenly.com.
Section 07 – Cancelling Before Dispatch
If your order has not yet been processed or dispatched, we'll do our best to cancel it immediately. Please contact us as soon as possible — orders move quickly once confirmed.
Need Help?
Our support team is here whenever you need us.
Email: info@harvenly.com
Our goal is simple: to make shopping easy, fair, and worry-free — from first click to your door.