Shipping Policy

Last updated: June 2026

We want your order to reach you as quickly and smoothly as possible. Below you'll find everything you need to know about how we process, ship and track your orders. Any questions? Reach us at info@harvenly.com.

Section 01 – Processing Time

All orders are processed within 2 to 5 business days after payment confirmation. Orders are not processed or dispatched on weekends or public holidays.

During busy periods, processing may take a little longer — we'll always keep you informed.

Section 02 – Shipping Times

We ship to most European countries. Estimated delivery times after dispatch:

Destination	Estimated Delivery
United Kingdom	5 to 10 business days
Germany, France, Netherlands	7 to 12 business days
Spain, Italy, Portugal	8 to 14 business days
Other European countries	10 to 20 business days

Delivery times are estimates and may vary due to customs clearance, local postal conditions or other factors beyond our control.

Section 03 – Shipping Rates

We offer free shipping on all orders.*

*Shipping fees may apply depending on your location and order conditions. Any applicable charges will be clearly displayed at checkout before you complete your purchase.

Section 04 – Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use it to follow your order directly through the carrier's website.

Please allow up to 3 business days for tracking information to become active after dispatch.

Section 05 – Customs & Import Duties

HARVENLY ships from international warehouses. Depending on your location, your order may be subject to customs duties and import taxes upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer.

We are not responsible for delays caused by customs processing.

Section 06 – Lost or Delayed Packages

If your order has not arrived within the maximum estimated delivery time, please contact us at info@harvenly.com. We will investigate promptly and offer a replacement or full refund if the package is confirmed lost.

Section 07 – Incorrect Shipping Address

Please double-check your shipping address before completing your purchase. HARVENLY is not responsible for orders delivered to an incorrectly provided address.

If you notice a mistake, contact us immediately at info@harvenly.com and we will do our best to correct it before your order is dispatched.

Contact Us

For any shipping-related questions, we're here to help.

Email: info@harvenly.com